Privacy Policy

Last updated: March 5, 2026

At ScanMyPlan, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

      TL;DR: We process your floor plans to provide our AI detection services, don't share your data with third parties for marketing, and you can delete your data at any time.
    

1. Information We Collect

Information You Provide

Account information: Email address, name, and company when you create an account
Payment information: Processed securely through our payment provider (we don't store card details)
Floor plan images: The images you upload for analysis
Communications: Messages you send us via contact forms or email

Automatically Collected Information

Usage data: How you use our platform (pages visited, features used)
Device information: Browser type, IP address, device type
Cookies: We use essential cookies for authentication and preferences

2. How We Use Your Information

We use your information to:

Provide our AI floor plan detection services
Process your payments and provide customer support
Improve and develop new features
Send you important updates about our service
Comply with legal obligations

3. Data Processing

Floor Plan Processing

When you upload a floor plan for analysis:

Your images are processed by our AI models to detect objects, rooms, and other elements
Processing occurs on secure, encrypted servers
We do not use your floor plans to train models that are shared with others
You retain full ownership of your floor plan images

Data Retention

Uploaded images: Deleted after analysis is complete (or per your account settings)
Analysis results: Stored for 30 days, then automatically deleted
Account data: Retained until you request deletion
Logs: Retained for 90 days for security and debugging purposes

4. Data Sharing

We do NOT sell your personal information or floor plan data to third parties.

We may share data with:

Service providers: Companies that help us operate (hosting, payments, analytics)
Legal requirements: When required by law or to protect our rights
Business transfers: In the event of a merger or sale (with notice)

5. Security

We implement industry-standard security measures:

All data encrypted in transit (TLS 1.3) and at rest (AES-256)
Regular security audits and penetration testing
Access controls and employee training
Incident response procedures

6. Your Rights

You have the right to:

Access: Request a copy of your personal data
Rectification: Request correction of inaccurate data
Deletion: Request deletion of your data ("right to be forgotten")
Portability: Request your data in a machine-readable format
Objection: Object to certain processing activities

To exercise these rights, contact us at privacy@scanmyplan.com.

7. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy here and updating the "Last updated" date.

9. Contact Us

If you have questions about this Privacy Policy, please contact us:

Email: privacy@scanmyplan.com
Mail: ScanMyPlan, Inc., San Francisco, CA